Using a Nest thermostat is one of the easiest ways to optimize the everyday schedule of your HVAC system. This smart thermostat can recognize your preferences and automatically make changes. But as you can expect, it won’t work correctly or at all if you see an error code on the display. The exact error code supplies useful information about the underlying problem, something a professional technician can use to provide solutions that much sooner.
Listed below are seven of the most likely error codes you may encounter on your Nest thermostat. We’ll review the basics of each error code on top of how you could address it and the approximate cost to do so. Keep in mind that while the costs will ultimately depend on the exact Nest model, you can expect to pay between $75-$200 for repairs. This should include travel and labor costs as well as any specific components needed to wrap up repairs.
e298 – Critical
This critical error code is limited to new models of the Nest thermostat and is displayed when the power is disconnected from the system. As this is a critical power error, the thermostat will swap to the backup battery system. The error message will remain on display until the problem is fixed.
Losing power to your Nest thermostat can be for several reasons. The wiring might have disconnected or become damaged, or a disconnection could have occurred further along in your home’s electrical system. This may be the circuit breaker, fuse box or system switch. A knowledgeable technician should examine electrical connections and wiring until they uncover the root of the problem.
e294 – Critical
Critical error code e294 is displayed when your Nest thermostat’s wiring needs to be reconfigured. More specifically, the technician will need to reconfigure the R wire. They’ll first conduct a factory reset of your thermostat to ensure it’s not simply a software problem. If that doesn’t work, they’ll examine the wiring diagram of the thermostat and start looking at connectors.
They’ll disconnect the power and progressively look at each wire, ensuring they are fully attached into the connector with the correct amount of bare copper. When they pinpoint the malfunctioning connector, it can be exchanged for a new one.
e195 – Critical
This critical error code can appear when the weather outside is particularly hot. The HVAC system can fail and stop sending power to your Nest thermostat. When this problem persists, the backup battery in your thermostat depletes and the thermostat will subsequently shut down. In the event the breakers are on, you can check a handful of other places before consulting a professional technician.
As this error can deplete your thermostat’s battery, the first step could be restoring enough power to find out if this specific error code is what you’re working with. You can disconnect the thermostat from its base and deliver power by using a USB cable. In the event it reveals error code 195, you should continue to visually check components like the wiring as well as your air conditioner’s air filter or drainage system. If you can’t find anything wrong with these components, it’s maybe best to get in touch with a pro.
e103 – Critical
Another critical error code, e103 suggests an electrical issue with your Nest thermostat. More specifically, e103 can refer to an overcurrent problem, which means the wiring is experiencing more power than needed. This may stem from the breaker box, an error from the control board or because of a bad connection in the thermostat. Your technician can carefully examine and test the Nest’s electrical system to understand where the power is surging or why the thermostat thinks there’s an overcurrent problem.
While this error code isn’t critical, it might still stop you from using the Nest thermostat like normal. Error code n260 refers to the lack of a C wire or Nest Power Connector, as not having one can block your Nest from obtaining enough power. You can check the Nest’s C connector for the presence of a C wire and adjust the wiring itself if there is. If not, you can get a Nest Power Connector.
During installation of a Nest Power Connector, you will sometimes notice error code E297 be displayed. This can be remedied by updating your thermostat in Settings -> Software -> Update. If the Power Connector has already been installed, you’ll instead be required to update the wiring info in the app from Settings -> Thermostat -> Wiring -> Update wiring.
e104 – Critical
Like error code e103, e104 is a critical error originating from an overcurrent. If too much power is sent using the Nest’s wiring, it can damage internal components and could even be a fire hazard. If you notice this error code pop up on your Nest thermostat and want to guard against electrical damage, it’s recommended to shut the power off as soon as you can. You can then get in touch with a professional technician with the appropriate experience diagnosing and resolving electrical damage.
e73 – Critical
When your thermostat displays error code e73, it means that the Rc wire is not getting power.
This could be as straightforward as the breaker being switched off, but it may also be a problem with the wiring. After shutting off the power to your HVAC system and thermostat, you can visually examine the wires to make sure they’re not loose or damaged. If nothing appears to be out of place, it’s time to contact a local professional.